Returns & Exchanges
Due to the perishable nature of our artisanal cakes and pastries, we prioritize food safety and generally cannot accept returns once a delivery is completed. If you receive a damaged or incorrect order, please contact us immediately for a resolution or replacement.
Inspect Upon Arrival
Carefully check your order at the time of delivery or pickup to ensure the cake's condition and accuracy match your request.
Document Issues
In the event of damage or an error, take clear photos of the product and the packaging as evidence for our quality control team.
Contact Support
Notify us within 2 hours of receipt via WhatsApp or email with your order number and the photos you have taken.
Resolution Process
Our team will review your claim and, if approved, arrange for a fresh replacement or a store credit refund depending on the situation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing